The Tangkama Service
Never again would 24 hours seem like 22.7 hours to you. It’s Convenience Redefined!
Here’s how it works.
Tangkama’s core objective is to deliver Courier Service On-Demand.
To realise this goal, Tangkama’s offering is delivered primary via two channels. An Offline Version representing the first generation and an Online Version representing the second generation.
Regardless, using the Tangkama Service always starts with an existing Courier Service need.
Remember: If your Courier Service need cannot go onto a Motorbike, then it probably isn’t a job for Tangkama.
Welcome to Convenience!
Offline System
For the offline version, the enablers of engagement with Tangkama are varied and many. Any of the following options (below) could trigger engagement of our services:
- A Phone Call
- An SMS
- A WhatsApp (Call/Message)
- An email
- A completed form via our website
- A walk in to our offices
Opting for any of the above listed options and proceeding to same automatically opts one in to be bound by the terms and conditions of our service which can be found on our website.
Welcome to Convenience!
Nearly a 100,000 vehicles are imported into Ghana each year.
Ghana Revenue Authority
Customs Division.To every 1 vehicle, there are some 15 people in Ghana.
National Road Safety Commission
The cost of Traffic Congestion on our Roads Constitutes 8.21% of GDP.
Dr. Jonathan Annan
a senior lecturer at the Kwame Nkrumah University of Science and Technology (KNUST) Business SchoolThe fastest means of commuting point to point in Accra is a motorbike.
Tangkama, 2017.
Online System
For the Online version, engagement starts and ends via a dedicated App which is available and can be downloaded via Google Play Store and iOS App Store. This dedicated App allows for users to…
- Initiate
- Review
- monitor
- Evaluate
- Pay
- Control
…Courier Service needs from the comfort of their internet enabled hand held device while on the go.
More, users receive end to end notifications throughout the engagement process ensuring that one has a 360 view of the entire task process LIVE as it happens. Such level of control also allows one to remain abreast with progress of the courier service request being executed.
Welcome to Convenience!
How To Use The App
Features 2
Open The App
Provide Pick Up Location, Name and Contact Number at Pick-Up Point. Determine Pick-Up Time and provide additional Details about the nature of Pick-Up
Billing Options
Select one of 2 billing options thus; Flat Rate vs Per KM Billing (Using Google Map to measure mileage).
Delivery Details
Provide Delivery details (Location – by typing location on Google Map Plugin, Name and Contact Number at Delivery Point) Indicate latest time of Delivery and any additional Delivery Details (e.g. Beware of Dogs, Ring Door Bell, Deliver to Secretary/Reception, etc.)
Payment
Proceed to Payment window/screen where one can choose between payment by Mobile Money and Payment by Cash.
Submit task
Confirm payment and submit task to start enjoying convenience.
Confirmation Messages
A series of notifications (including sms messages) would be immediately sent to task creator’s and Delivery Contact’s device providing: o Name of Rider and Details of task o A link to track the location of the Rider as they approach Pick Up Point. o A link to rate Rider
Billing
Billing
There are two billing options available.
a) Flat Rate
b) Per Kilometer Billing
Billing Structure/Components
A flat rate payment option is also available based on:
- Volume of transactions
- Frequency of transactions
- Schedule of task delivery
As an alternative, Billing is calculated at a fixed unit rate* per kilometer travelled (between Pick-Up and Delivery Points). Others include:
- The nature and value of the package being couriered
- Each service request may attract an additional service charge if it requires for additional services to be performed beyond Pick-Up and/or Delivery.
- Where additional Service Charges apply, the additional bill is calculated thus:
- At a fixed unit rate* per minute spent executing the task.
- The complexity of the task*
- The terrain and other associated risks involved in the execution of the task and other associated additional service(s).
- Where Pick-Up and/or Delivery are pre-scheduled and routine, a discounted rate* would be applied.
- The omissions, modifications and alterations made in transit (to drop-off or pickup parcel) by the service requester MAY attract an additional charge*.
*Refer to Terms and Conditions
Payment
Payment
The following payment terms and arrangements are applicable based on the clientele profile and engagement history.
Payment for services rendered can be made based on the following indicative schedule:
- Pay as you go (IncludingCash)
- Advanced payment and pre-payments
Payment Methods
The following methods of payment may apply on services rendered.
- Cash on Delivery
- Recommended for one off transactions
- Open to transactions up to GHc100.00
- Payment via e-money channels
- Visa
- MasterCard
- MobileMoney
- Hubtel